How can we help?
Questions about your workspace, billing or data — our team is here. Email us, browse the guides, or book time with a specialist.
Product support
Something not working, or not sure how to do something in your workspace.
support@opraone.comBilling & plans
Invoices, GST details, upgrades, extra users or an Enterprise quote.
sales@opraone.comSetup help
Book a walkthrough to set up products, warehouses, price books, roles or payroll.
Book a sessionPrivacy & data
Data export, account deletion or a privacy question or complaint.
support@opraone.comFind your answer by topic.
Guides and product pages for every part of the workspace.
Getting started
Set up your workspace, invite your team and import your data.
Leads & contacts
Lead forms, pipeline stages, follow-ups and converting leads.
Products & price books
Variants, bundles, taxes and price lists for each buyer.
Sales orders & stock
Quotations, orders, warehouses, bins, batches and FEFO.
Purchasing
Requisitions, approval rules, supplier POs and goods receipts.
Accounts, roles & approvals
Receivables, payables, permissions and audit logs.
What to include when you email us.
A few details up front means we can look into your workspace straight away instead of writing back with questions.
Never send passwords
We will never ask for your password. Don't include it, or full bank or card numbers, in emails.
Found a security issue?
Email support@opraone.com with "Security" in the subject. Please don't share details publicly until we've fixed it.
Include in your message
- Your workspace name or URL and the email address you sign in with.
- What you were trying to do — for example, "convert quotation QT-0342 to a sales order".
- What happened instead, including any error message, word for word.
- A screenshot or short screen recording of the problem.
- The record number involved, such as an order, PO or employee ID.
- Your browser and device, for example Chrome on Windows or Safari on iPhone.
Common questions
Quick answers about signing in, users, billing and your data.
I can't find my workspace. Where do I sign in?
Go to app.opraone.com/find-workspace and enter the email address you were invited with. It will take you to your workspace's sign-in page. If nothing is found, ask your workspace owner which email address they invited.
I forgot my password or can't sign in.
Use the password reset option on your workspace's sign-in page. If the reset email doesn't arrive, check your spam folder, then ask your workspace owner to confirm your email address or email support@opraone.com from the address on your account.
How do I add or remove team members?
Workspace owners and admins invite and remove users, and set each person's role and permissions. The number of users you can add depends on your plan — see pricing.
How do I upgrade, downgrade or cancel my plan?
The workspace owner can change plans from the billing area of the workspace. A cancellation takes effect at the end of the current billing period, as described in our Terms of Service. For help with invoices or GST details, email us.
Can I export my data?
Yes. Your data belongs to you and you can export it while your workspace is active, and for a reasonable period after it is closed. If you need a complete export, email support from the workspace owner's address and we will help.
An employee wants to see or correct their HR or payroll records.
Employee records are managed by the employer's workspace. The employee should ask their HR team, who can update the record or adjust permissions. See Employee & HR data in our Privacy Policy.
How do I close my account and delete my data?
Email support@opraone.com from the workspace owner's address. We will confirm the request, give you the chance to export your data first, and then delete it as described in our Privacy Policy.